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브런치파트너스 :: 유초등, 중고등, 교재, 교과서, ELT, 표지디자인, 내지디자인, 북디자인
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald PorterEvery contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Kevin Stirtz